Refund Policy

Last updated: 9 October 2026

Failed generations

If a generation fails, whether on our side or the model provider's, its price is returned to your balance automatically. You don't need to ask.

Results you don't like

AI output varies. A generation that completed is not refunded because the result was not what you wanted, did not follow the prompt exactly, or was refused by the model's own content filter after it finished. If you believe a result is clearly broken (for example a blank or corrupted file), email gengen.wtf@gmail.com within 7 days with the link and we will review it.

Unused balance

• Top-ups are a prepaid service you start using immediately. To the extent the law allows, you waive any cancellation period once you start a generation with the topped-up balance.
• Within 14 days of a top-up, you can ask for a refund of the unused part of that top-up.
• Crypto refunds go back as the same asset to an address you give us, at the dollar amount credited, minus network and payment-provider fees. We are not responsible for exchange-rate changes.

Closed accounts

See the Terms of Service, section 7.

How to ask

Email gengen.wtf@gmail.com from your account's address with the top-up date and amount. We reply within 5 business days. Nothing here limits your statutory rights as a consumer.